Shipping: We usually ship within 2-3 business days, if you have a party or event that you are ordering for make sure that you allow at least a week for delivery. We are currently shipping about 85% of the orders the same day we get the order, if it is placed online before 12:00 NOON PST. Large and or Heavy orders are shipped Fed Ex Ground or UPS and may take longer to arrive, plan accordingly. (We Usually will NOT ship these orders to HI, AK, GU, VI or PR.)
PLEASE put in the special instruction section at check out the date you would like your order by. We do not offer overnight shipping. Orders placed after 12 noon Friday may not get into the system until Monday morning, if we are out of stock on the items ordered. Some items require extra shipping cost to HI and AK, most do not. We don’t offer combining of orders, for a single order or shipping.
Rush Shipping: We do not offer overnight shipping. If you need a order by a certain date, Put the date in the “Customer Options” section at check out or email us immediately after placing an online order with NAME, ZIP and DATE needed and if it is possible we will ship the items so they should arrive by that date if possible or refund the purchase. We can also ship the in stock items and refund the rest. WE DO NOT OFFER A DELIVERY GUARANTEE BY a Certain Date, all orders are subject to postal or carrier delays.
Tracking Number: The tracking number is automatically emailed to you when the order is shipped.
Order Shipping to PR or VI? To avoid delays and returns due to address, please read addressing PDF from Post Office.
Export: We sell within the USA only, WE DO NOT DIRECT EXPORT.
We do have a number of customers using www.MyUS.com . We still require a US Shipping Address on all orders.
Shipper Returned Orders: If your shipping address is wrong and the package is returned, undeliverable, refused or is returned to us, we will not credit back the shipping charge of the purchase. Returns are subject to a 20% Restocking Fee.
Our Will Call Warehouse address:
993 W. Valley Blvd. #112
Bloomington, CA 92316
909.874.5898 909.271.7294 626.799.8800