Tracking Number: The tracking number is automatically emailed to you when the order is shipped.
Shipping: We usually ship within 2-3 business days, if you have a party or event that you are ordering for make sure that you allow at least a week for delivery. We are currently shipping about 85% of the orders the same day we get the order, if it is placed online before 12:30 pm PST. Large and or Heavy orders are shipped Fed Ex Ground (Usually will NOT be shipped to HI, AK, GU, VI or PR.) and may take longer to arrive, plan accordingly. We do not offer overnight shipping. Orders placed after 12 noon Friday may not get into the system until Monday morning, if we are out of stock on the items ordered. Some items require extra shipping cost to HI and AK, most do not. Big and Bulky Orders and Orders that exceed normal ordering will have the additional shipping cost billed and paid prior to accepting the order.
Rush Shipping: We do not offer overnight shipping.  If you need a order by a certain date, Put the date in the "Customer Options" section at check out or email us immediately after placing an online order with NAME, ZIP and DATE needed and if it is possible we will ship the items so they should arrive by that date if possible or refund the purchase. We can also ship the in stock items and refund the rest.
Shipping Address: We ship to the credit card billing address ONLY for online orders. The billing address must be within the US for us to take the credit card online or by phone.
Export: We sell within the USA only, WE DO NOT EXPORT.
We don't direct export. We do have a number of customers using
www.MyUS.com. We still require US Shipping Address and US Credit Card Billing address on all orders.
Shipping Cost: To find shipping cost add items to shopping cart and enter ZIP CODE in box usually lower right hand corner to Calculate Shipping Cost. Some items require extra shipping cost to HI and AK, most do not.
For more Answers to Frequently Asked Questions see: Faqs

 

Customer Service Phones: 909-271-7294
 
Order Dept. Phone: 1-800-368-6747

Fax: 909-266-5659

Email:
castle@balloonwarehouse.com

 

We do accept orders over the phone, with a minimum of $50.00
 You can either pay through Paypal or send a Personal Check or Money Order. Paypal orders are shipped to the confirmed credit card address.

Fed Ex Ground Shipping Chart and Times...

Large, Heavy, Bulky Items are shipped Fed Ex Ground
We ship Fed Ex to the 48 Lower States Only.

 

 

Our balloons are not inflated when delivered. 

Balloons are sold flat, not inflated, wholesale.
We supply balloons in bulk.